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OBB Credit Balance (CB) Specialist

Position summary: The Credit Balance Specialist is responsible for evaluating credit balances on patient accounts and ensuring that refunds are issued to the appropriate payer in a timely and accurate manner.

Position reports to: OBB Credit Balance Team Lead


  • Understand the reason for the credit balance and take the appropriate action resolve the credit balance root cause.
  • Follow up with payers to obtain documentation necessary for understanding the credit balance root cause and completing refund packages.
  • Generate refund request packages per client requirements.
  • Transfer account payments where applicable.
  • Post adjustments to accounts.
  • Establish and maintain knowledge of insurance carrier policies and procedures.
  • Complete various projects as assigned by management.
  • Communicate trends and opportunities for improvement to management.
  • Understand, support, enforce and comply with company policies, procedures and Standards of Business Ethics and Conduct.
  • Display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties.


  • Bilingual Lithuanian and English.
  • Strong organizational and analytical thinking.
  • Revenue cycle management (RCM) experience in OBB is required.
  • Basic computer operating skills.
  • Logical and efficient, with keen attention to detail.
  • Excellent listening and interpersonal skills.
  • Highly self-motivated and directed.
  • Experience working in a team-oriented, collaborative environment.
  • Healthcare industry experience preferred, but not required.
  • Accounts receivable experience preferred, but not required.
  • Payment posting experience preferred, but not required.


Start Date: 2018, December 3rd